Shipping Policy
Standard Delivery:
Orders placed before 12:00 are processed and shipped the same day. Orders placed after 12:00 will be shipped the next business day, excluding weekends and public holidays. Delivery times vary depending on the destination:
- Metropolitan France : 24 to 48 hours
- EU countries : 48 to 96 hours
- Other countries : 4 to 14 days
For orders outside of Metropolitan France, please note that any additional customs duties, VAT or associated fees are the responsibility of the customer. All products are shipped from our facilities in perfect condition.
Express Delivery (Metropolitan France only):
We offer express delivery via TNT or DHL for an additional fee, calculated based on destination and weight. Orders are delivered within 24 hours after dispatch to major cities.
Delivery Problems and Delays:
In the event of a delay or loss of a package, please contact us promptly. We will coordinate an investigation with the carrier to locate the package. If necessary, a replacement will be shipped at no additional cost. Please note that the seller is not responsible for delays caused by force majeure events (such as strikes or adverse weather conditions).